Privacy Policy

Here at Sophie Cullumbine Ltd , we’re committed to protecting and respecting your privacy. This applies to our wider business as well as our website.

The General Data Protection Regulation (GDPR) says that the information we provide to people about how we process their personal data must be:

• concise, transparent, intelligible and easily accessible;
• written in clear and plain language;
• free of charge.

We’ve made sure ours is.

Our privacy notice below explains how, when and why we collect personal information about who visits our website – including how we use it and how we keep it secure.

Who are we?

We’re Sophie Cullumbine Ltd, floral consultant to your every business need, delivered with love. Our UK registered address is Bliss Cottage, 7 Station Cottages, Pasture Lane, Hose, LE14 4LB

How do we collect information from you?

When you use our website, including when you contact us about our services or our flowers, we collect information from you.

What type of information is collected from you?

We collect personal information that might include your IP address, geographical location, browser type, source of referral as well as which pages you looked at and for how long. It also includes contact information that you give us when you register with us so that we can send you email updates.

How is your information used?

We may use your information to:

• improve your browsing experience by personalising the website;
• seek your views or comments on the products or services we provide;
• notify you of changes to our services;
• send you communications which you have requested and that may be of interest to you.
• provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
• deal with enquiries and complaints (incredibly rare…) made by or about you relating to the website.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes other than is set out in Disclosures.

What about social media?

If you make comments or posts on social media (our Facebook or Twitter pages, for example), then the rules of that platform apply, so please be aware that your comments or reactions could be made public.

If you add a comment to any of our own blogs or reviews, these will be shared with other users and the wider general public. So please don’t be offensive, insulting or defamatory. In addition, you’re responsible for ensuring that any comments you do make comply with relevant policies on acceptable use.

We don’t control Facebook or Twitter so please make sure you review the privacy notices as well as the terms and conditions of any social media platforms you use.  It’s important that you understand what they do with your information – and it means you can adjust your privacy settings if you don’t want things shared or in the public domain.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy notice.

In addition, we may disclose information about you:

•  (a) to the extent that we are required to do so by law;
•  (b) in connection with any legal proceedings or prospective legal proceedings;
•  (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
•  (d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Peace of mind about your choices

We may contact you for marketing purposes by post, email or phone.

You can change your marketing preferences at any time by contacting us by email at hello@sophiesflowerco.co.uk or by telephone on 01949 81199.

How you can access and update your information

If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at hello@sophiesflowerco.co.uk or phone us on 01949 81199.

What we do to protect your personal information

When you give us personal information, we take great care to ensure that it’s treated securely. We have in place strict procedures and security features to try to prevent unauthorised access.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall-protected) servers. Some of this data may be stored in secure servers outside the EU. It may also be processed by people operating outside the EEA who work for one of our suppliers. When you submit your personal data to us, you give your consent to it being stored and processed in this way.  

We take great care to ensure any confidential information remains protected, but we cannot guarantee the security of data sent over the Internet.

Use of ‘cookies’ (not the interesting, edible kind)

Like many other websites, ours uses cookies – small pieces of information that enable us to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. Cookies help us to improve our website and deliver a better service.

We use both “session” cookies and “persistent” cookies on our websites. We will use the session cookies to keep track of how you move around our website and to monitor user behaviour for statistical and marketing purposes. We will use the persistent cookies so that we recognise you when you visit our website.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We use Google Analytics to analyse how our website is used. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. View Google’s privacy notice.